Consultancy
From bespoke packages that help you address individual challenges to longer-term engagements designed around a bigger change programme.
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Participatory design for
Delivery
Development
Direction
For over a decade we’ve worked at the intersection of people, services and complexity through consultancy, training and coaching that helps people grow organisations fit for the future.
Serving People Better by Design
Your services, your internal capabilities and your ability to adapt for the future are inseparable and yet many organisations struggle with the clarity, shared purpose and ways of working required to transcend their internal boundaries.
We’ve been working in this space for over a decade: providing tools to engage with this complexity; using design methods to make the work tangible; and putting participation at the heart of ongoing transformation.
We do this with a portfolio of consultancy, coaching and training that draws on systems thinking and service design alongside an expanded toolkit that complements the way your organisation works.
We work in three,
interconnected
areas of focus.
Delivery
Research and design to help you better serve your customers and users.
Development
Getting the best from your people and helping them build the capabilities they need.
Direction
Engaging with the wider context in which you operate, both now and in the future.
Services
Training
Core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
Learn moreCoaching
A powerful tool for supporting projects, embedding change and building capabilities that stick. Our coaching offer can be part of a consultancy or training engagement, or a standalone service.
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Our principles
We approach all our projects with a set of guiding principles with expert facilitation at the heart of everything we do. It helps you to know how we work and to better understand how that fits with your aims.
Participation
Bringing people together and getting the most from their perspectives, ideas and skills.
Attention
Listening for the broader trends, disruptions and opportunities that shape your work.
Intention
Bringing clarity to decisions and communicating them effectively.
Iteration
Learning and adapting for better services, customer experiences and organisations.
“Simon and Lena from Redfront have brought great knowledge of the subject, and diverse experience in applying the discipline in infrastructure and operational contexts.”
A small company with big clients.
We’ve worked with national infrastructure organisations, critical utilities, global fmcg companies and central government. We’ve also supported small businesses, charities and individuals. Whoever you are and whatever your challenge we can help you to become more human-centred, more innovative and less uncertain about the future.
Testimonials
“…brought in to drive the Service Design for one of our strategic digital transformation initiatives...experienced, insightful, collaborative…building a strong relationship with the client, asking questions, and understanding the needs and motivations of their users. If you have the chance to collaborate...seize it.”
“…quickly understood our goals and helped shape the workshop interactions brilliantly…bringing together a diverse group of NHS staff from different disciplines and levels of seniority was impressive. Everyone had a chance to contribute, no matter their role in the organisation…highly recommend.”
“…a tough and relatively short notice request…to run two design sprints in parallel…adapting the process to suit the unusual set up. Both sprints ran smoothly with better than expected outcomes. The team really enjoyed working with him, with Product Directors singing his praises for his facilitation skills.”
Get in touch
Get in touch to set up a free discovery call. We’re here to support you with our bespoke consultancy, coaching and learning programmes.
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