Design for human interactions
What we do:
We support people and organisations to engage with complexity and design ways of working that help them serve everyone better.
For over a decade we’ve worked at the intersection of systems thinking, service design and design thinking, developing consultancy, training and coaching with a focus on helping people collaborate to deliver services fit for the future.
Our design capabilities allow you to go beyond strategy to action, from possible futures to next steps and through research to deep insights that keep people at the heart of everything you do.
Clients
Services
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Consultancy
We have over a decade’s experience of helping organisations serve people better. This means creating and improving the services they offer as well the way they work internally.
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Training
We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
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Coaching
Coaching can be a powerful tool for supporting projects, embedding change and building capabilities that stick. Our coaching offer can be part of a consultancy or training engagement, or a standalone service.
Testimonials
“…brought in to drive the Service Design for one of our strategic digital transformation initiatives...experienced, insightful, collaborative…building a strong relationship with the client, asking questions, and understanding the needs and motivations of their users. If you have the chance to collaborate...seize it.”
Coralie Yokubaitis, International SOS
“…quickly understood our goals and helped shape the workshop interactions brilliantly…bringing together a diverse group of NHS staff from different disciplines and levels of seniority was impressive. Everyone had a chance to contribute, no matter their role in the organisation…highly recommend.”
Ivo Vos, Design Director at Normally
“…a tough and relatively short notice request…to run two design sprints in parallel…adapting the process to suit the unusual set up. Both sprints ran smoothly with better than expected outcomes. The team really enjoyed working with him, with Product Directors singing his praises for his facilitation skills.”
Lily Dart, Director of Design at Storio
Get in touch
Get in touch to set up a discovery call. We’re here to support you with our bespoke consultancy, coaching and learning programmes.