Training
We mix core theory, case studies and hands-on exercises in learning environments that foster collaboration, critical thinking and the practical knowledge that help people address their biggest challenges.
Our training services
3,000+
people trained globally
We provide critical introductions to the main frameworks, methods, tools and approaches we use in our work design and consultancy work.
From single cohorts to internal learning communities and long-term partnerships, we deliver training online, in-person and hybrid.
Together we curate case studies relevant to your team’s and organisation’s unique challenges, and participants a digital kit of all the methodologies and tools covered alongside 3x online coaching sessions for the group.
Framework courses
Service Design
This course focuses on how to improve existing services and create new ones, with iterative research and prototyping at the core, while also exploring the reality of delivering for your customers in complex service systems.
Systems & Complexity
Our systems and complexity course has been delivered and developed over more than a decade of teaching, but most importantly draws on the practical methods we use in our consultancy work.
Design Thinking
This foundational, intensive introduction to Design Thinking helps you develop confidence with the core tools, methods and mindsets that support human-centred innovation and the ability to navigate complexity.
Futures & Foresight
Futures skills are increasingly essential to navigating complexity, refining strategic intent and challenging assumptions about what’s next. This course provides a range of tools and techniques for gaining confidence and control in the face of uncertainty.
Adaptive Facilitation
Facilitation is a vital skill for any organisation, team or community looking to bring people together and act collectively with purpose. We’ve turned years of facilitation experience into a short, high impact training course that gets you facilitating yourself from the start.
Flexible Collaboration
Develop the skills, reflective practice and techniques you need to become a better collaborator in a variety of different situations: build stronger teams; develop projects across multiple organisations; and find new ways to work better with anyone.
Testimonials
“The tools and techniques that we practiced will help unlock some of the challenges the organisation has with addressing the spaghetti / chaos of things that need to change. It will help me strengthen my thinking” Systems Thinking participant, May '25
“A fun and insightful two days jam packed with information, practical tips and tools. You can immediately see how to apply back in the office.” Design Thinking participant, Sep '25
“…the course and its contents was practical and provided logical tools and skills to use. …the coaches were always able to answer questions” Design Thinking participant, Oct '24
Methods and tools courses
Our methods and tools courses provide deep dives into individual methods and tools we find valuable or ways of working that are core to our practice, such as user research and collaboration.
Research & Insights
Being able to connect with your customers and gain insights into their behaviours and motivations sits at the core of this course.
From building a design brief through to conducting ethnographic research, building journey maps, prototyping and testing and synthesis, we cover all the foundational elements you need to engage with your end users.
Collaboration
Collaboration is key to overcoming many of the barriers to delivering more customer-focused services and working more systemically in organisations.
Collaboration has been key to all of our training for over a decade; this course brings together the key things we’ve learned in both training and consultancy and translates them into a flexible toolkit that will help you get the most from working with others.
100% recommendation rate
Bespoke programme development
We have over a decade’s experience of designing learning experiences and capability-building initiatives, ranging from half-day courses to multi-year programmes. And we’ve worked across five continents, developing everything from single-site training to courses for highly distributed organisations.
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We’ve created everything from courses for one-day, single delivery to capability-building programmes that run over multiple years. That means we know how to develop learning communities that can really accelerate the adoption of new skills and ways of working in your organisation.
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Our learning programmes can be delivered in-person, live virtual, hybrid or through on-demand e-learning on your preferred LMS to meet the needs of your organisation and its people.
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We know how to build inclusive learning programmes that people really connect with. Our mix of solid theory and enjoyable, hands-on learning means that we can turn any training requirement into high quality, experiential learning.
Get in touch
Let us know if you’d like to talk more about our training offer, or just send us a request for more information.